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[Case Study] NIPPON EXPRESS Holdings

Solving analog operation challenges with digital solutions! Achieved ServiceNow implementation in just 4 months.

We would like to introduce a case where we supported NIPPON EXPRESS Holdings in implementing "ServiceNow," leading to improvements in operational quality and cost reduction. In the existing platform, operations relied on the individual knowledge and judgment of the operators, resulting in an analog operation that contributed to increased costs. Additionally, a significant amount of time and effort was spent responding to inquiries from users. We adopted an agile approach that focuses on improvement after initial operation, successfully implementing "ServiceNow" in just four months. This has enabled rapid responses to urgent risks and strengthened governance. [Case Overview] ■ Challenges: Increased costs, burden of responding to inquiries ■ Solution: Improvement in operational quality and cost reduction through the implementation of ServiceNow ■ Effects: Achieved implementation in just four months, enabling rapid responses to urgent risks and strengthening governance ■ Key to Implementation: An agile approach that does not overly incorporate the opinions of stakeholders, focusing on initial operation followed by improvements *For more details, please refer to the related links or feel free to contact us.